Click & Collect
FREE Click & Collect available at Boyles.
Customers should attend the store if they have a Ready for Collection email. Please proceed directly to the cash desk once you have been notified that your order is ready to be collected.
What is Click & Collect?
Our free Click & Collect service will ensure your order is ready for you from our store at the respective location. This is subject to store opening times, order volumes and time order is placed. We will hold your Click & Collect order for you at your chosen store for 3 days (from the date of order).
How does Click & Collect work?
To place a Click & Collect order, add the items to your basket to complete your transaction. You will receive two emails.
1. The first one is to let you know we have received your order.
2. The second one is to advise you that your order is ready for collection at our store.
Orders will be ready for collection during store opening times. When you are ready to collect, please bring your Ready for Collection email to the store to get your order. This email can be printed or presented on a smartphone or tablet. Your order will be held and available for 3 days following the date of order. We cannot hold orders longer than this. Once this time expires your order will be cancelled.
Please do not travel or call to the store until you have received an email from us containing a unique Order Number confirming that the store has reserved the chosen item(s). You cannot collect your order before receiving this email.
Before you travel to your the store, please ensure you have the following:
- Your email confirmation from us containing your unique order number.
- If you order a large or heavy item, please ensure you have the means to easily collect the item.
Click & Collect Terms & Conditions
All Click & Collect purchases are subject to Richard Boyle & Sons Ltd. Terms and Conditions. In addition, please see below Click & Collect terms and conditions.
When placing an order on our website, you will be given the option to choose our Click & Collect service where available, which will allow you to collect your item(s) from our store.
On placing a Click & Collect order, you will immediately receive an email confirming your order has been received and is being processed.
Where your order does not progress or is cancelled for some reason, you will receive an email confirming this position.
Once our store has your order ready you will receive a second email containing a unique order reference number, and confirmation that your is ready for collection.
On arrival at the Click & Collect Counter at our store you will need:
1) Your unique Order Number / Order confirmation email
Please do not arrive in store before you have received your email containing a unique Order Number confirming that we have your order ready.
We will make every effort to ensure your selected item(s) is available for collection within the indicated timeframe.
If you do not collect your order within the indicated timeframe, your order will be automatically cancelled and you will receive an email confirming this order status.
We cannot be held liable for any losses or costs arising where an item is unavailable.
© Richard Boyle & Sons Ltd. 2024